Delete your Laterly account

Laterly: Family Journal, by Websitters sp. z o.o.

You can delete your account and your journals at any time, on iPhone and on Android. Before you do, you may want to keep a copy: in the app, open You → Export journal to save everything you can see as a ZIP file.

In the app

1. Open Laterly and sign in.
2. Tap You, then Privacy & app lock (on iPhone: Privacy & Face ID or Privacy & Touch ID).
3. At the bottom, tap Delete account and confirm.

Your account is deleted straight away. Deleting the app alone doesn’t delete your account.

Without the app

If you can’t open the app any more, email [email protected] from the email address you use for Laterly and ask us to delete your account. We’ll confirm it’s you, delete the account within 30 days and let you know when it’s done.

Delete some of your data, keep the account

• A memory: open it and tap Delete at the bottom. Its photos, videos, voice note and words are deleted for everyone in the family.
• A note under a memory: tap … next to it, then Delete.
• A whole journal: open the child’s profile, tap Pause or close this journal, then Delete. Every memory and file in it is deleted, for everyone in the family.
• Usage statistics: turn off You → Privacy → Help improve Laterly, and none are collected from then on.

Anything else, write to [email protected] from your account’s email address and we’ll delete it within 30 days.

What is deleted with the account

• Your account: your name, email address, password and sign-in details, and your notification settings and push tokens.
• Every journal you own on your own, with all its memories: voice notes and their transcripts, letters, photos, videos, notes, important days, family events and guest contributions, and every file.
• Your private memories (“Only me”) in journals you share with others.
• Your feedback kept in the app.

What stays, and for how long

• A journal you share with a co-parent stays with them. Your access is removed, and the memories you shared with the family stay in their journal.
• Backups and server logs: deleted data disappears from them within 30 days.
• Subscription records are kept as long as accounting law requires. A subscription is managed by the App Store or Google Play: deleting your account doesn’t cancel it, so cancel it there too.
• Anonymous usage statistics can’t be linked to you and are deleted automatically after 13 months.
• Emails you sent us stay in our support inbox so we can follow up.

Questions: [email protected]. More in our Privacy Policy.